Frequently asked questions
17 articles
Why can't I remove an item from a booking?
Can you credit a booking for us?
Can I get help canceling a paid booking?
I want to add a past reservation in Tilia, but it doesn't work. What should I do?
The 'rental by the hour' option doesn't work on the booking site. How can we fix this?
The rental price of an item is incorrect. What should I do?
How do I create a theft ticket?
Why are some bikes visible in the inventory but not available for booking?
When will the mechanic come for bikes that are in service?
Can missing item numbers be added to the system?
Where can I order extra keychains or stickers for the bikes?
Can we also add our own rental items (not from Cycleshare) to the system?